FAQ's
Frequently asked questions
Canvas Prints
These are not acrylic painted, these are custom one-of-a-kind digital prints on canvases.
AugiDog Art is honored to create portraits in honor of passed pets. We work with customers to find the perfect photo out of the (potentially limited) photo choices you have. Please contact us if you have any further questions at augidogart@gmail.com
Yes! We have created AugiDog’s for all kinds of animals. If it’s an animal, we will create an AugiDog for you. Please note: we do not create portraits of humans (no matter how cute you are!).
After you checkout out you will be re-directed to our order form page where you will upload your photos there.
Our speciality is custom pet canvases. At this time AugiDog does not create human canvases.
1.) Photo is taken in a well lit area. Ideally without a filter and in natural lighting.
2.) Close up and head on. This will allow us to get a good crop of your pets face. Photos of your pet laying down are not ideal.
3.) Avoid overhead or blurry photos.
Review our Image Guidelines for more information.
Once your order is submitted, we will have your proof sent to you within 1 week for your approval.
Yes, we can combine multiple photos. Upload both photos at the time the order is placed and please add your request in the order form.
If you are not pleased with your proof, please let us know what your concerns and corrections are and we will work diligently to fix it until you love it.
Due to the fact that your item is personalized/customized we do not offer returns or refunds. If your item arrives defective please reach out to us and we can proceed with a resolution.
To avoid delays we suggest your submission should be of your pet sitting or standing up. Preferable a photo with good lighting or outside for a good contrast. This will ensure best results during our editing process.
Once you approve your custom canvas, we begin production right away. Understandably, cancellations or changes to personalized orders cannot be accepted once you have approved your design. Approval of your design confirms and acknowledges that you have reviewed and verified the accuracy of your design before it was submitted.
Shipping
Canvases usually take about 30-45 days from start to finish.
We currently ship in the US and charge a flat rate of $10.95.
Once you approve your custom canvas, we begin production right away. Understandably, cancellations or changes to personalized orders cannot be accepted once you have approved your design. Approval of your design confirms and acknowledges that you have reviewed and verified the accuracy of your design before it was submitted.
Returns
If you’re not 100% happy with the final product, contact us and we will help to make it right.
Due to the custom nature of all of the canvases we create at AugiDog Art, we are unable to offer returns. Your custom artwork is designed with care and is personal to the photo you provided and your pet.
If you are unhappy with your final, we ask that you reach out to our customer service team within 24 hours of receiving your delivery. We will work with you on making things right.
While it’s rare, occasionally your precious portrait get damaged in shipment. Please contact us within 48 hours of receiving your order and we will work fast to get a replacement. Please provide photos of the damage in your first email so we may help you faster.